10 minutes before the end of work received a customer appointment, accept it or not?

 

What should you do if the customer makes an appointment for lash extensions before going off work?

Refuse or accept? If so, how should you refuse?

As a salon owner, it will be better for the shop to create more performance and accumulate more customers, because the lash artist's time is the most profitable. If the ten minutes left can create profits, it would be best.

If you're not generating revenue, those ten minutes are a wage cost.

 

As a lash artist, each more customer, can do higher performance, get more performance salary income.

Therefore, never give up any opportunity to increase personal performance, can do more than a customer is a customer.

But an lash artist with low professional quality will think, "Oh, I have to work overtime again, and I want to go home early after work. I really don't want to pick up this customer", then she will also have a bad mood when serving customers.

Here's a good way to do it:

Overtime fee of the lash artist for 1 hour of overtime + electricity cost of the whole store + the state of the lash artist's reception of customers the next day + the quality risk of serving customers when they are about to leave work.

Does this even out the cost of paying?

If the cost is less than the benefit, it can be done.

If the costs outweigh the benefits, then do not execute.

 

Based on this cost calculation, we suggest that: the following 30 minutes before the reservation as a limit, before 9:30 p.m. booking cannot be refused; Reservations made after 9.30pm can be rejected if there are no special circumstances.

  

So, how do you turn a customer away?

Premise: cannot take the shop off duty as an excuse and do not receive customers.

Method 1: Explain to customers from a professional perspective to show the professionalism of the store.

Sleight of mouth :XX customer, hello, today is nearly 10 o 'clock, if you grafted eyelashes so late, glue has not been cured at the end of the direct sleep, will increase the probability of allergy, it is not recommended that you come over this point grafting, can help you to make an appointment tomorrow or later time.

 

Method 2: from the perspective of the process to the customer the facts, transposition for the customer to consider.

Sleight of mouth: Hello, XX customer, how long will you be able to get to the store? If you want to make it around 10 o 'clock, you’ll be pressed for time. If it is at 10:30, I can only make a pre-processing for you. It is suggested to make an appointment tomorrow or later time.

 

Method 3: If a new customer comes to the store directly, you can refer to the following.

Sleight of mouth: Customer XX, I am very glad to have you visit our eyelash store. Since the first grafting takes about 2 hours according to the regular process, it is suggested to reschedule tomorrow or later. To apologize, I'll give you a $10 cash coupon, which you can use directly next time you come to the store.

 

"Refuse or Accept? It also depends on the situation.

As a shopkeeper, to make a clear account of this cost; As a lash artist, to balance their own state and performance clear, the above three words must be kept in mind.

 

This is OUR LASH, one of the best eyelash vendors in China for 3d silk lashes wholesale and eyelash extension wholesale. Please contact with us if you need any help.

The correct posture of the eyelash artist when grafting eyelashes- The location of the customer and the lash artists

 

This is Our Lash .

01. The key to correct posture

1) Straighten your back naturally

2) Match the height of bed and seat

3) Elbows are placed on the bed (to reduce direct pressure on the customer's head)

4) The Angle and height that the lash artist can easily operate and see

5) Don't burden and oppress the customer

6) The hard parts of the joint bones should not touch the customer as far as possible

7) The hands of the lash artist are not allowed to directly touch the skin on the customer's forehead (except for adhesive tape)

8) In order not to bring uncomfortable feeling to the customer's forehead, the towel can be spread on the forehead

9) If the hand temperature of the lash artist is too high, please avoid making the customer feel the heat

 

02. The location of the customer and the lash artists

1) Position of the customer's head

The head of the ciliary bed is in the same plane with the head of the guest or slightly below the head. In this situation, because the position of the eyes is relatively close, the lash artist does not need to lean forward, which will reduce the burden on the neck and shoulders of the lash artists.

If the customer's head is too downward, the position of the customer's eyes will become far away, and the eyelash artist needs to remind the customer to move.

The appropriate height of the ciliary bed will allow the lash artist's shoulders to be relaxed. The bed supports the elbows and the body does not need to lean forward to maintain a relaxed posture.

If the position is too low:

The distance between you and your customers will grow. Your vision will get longer. The elbows will be no support, you will be tired

If the position is too high:

You raise your shoulders. Because lifting the shoulders exerts gravity on the customer. Too close to the customer's face

2) The state and posture of the arms

Adjust the height of the bed and seat according to the position of the customer.

By adjusting the closure of the arm can make the operation more stable. The lash artist tries to maintain a relaxed posture to perform the operation.

If the eyelash therapist maintains an addictive arm, it will be more stable and will feel more relaxed during operation.

If the arm is in a force open position, it will exert force on the hand, which will put a burden on the operation.

If the elbow is not on the bed and appears to float, the operation will be unstable.

 

"There is no absolute standard for the correct posture of the lash artist, but it needs to be established on the basis of the ciliary bed, the position of the customer to lie down, the chair of the lash artist and some matters needing attention during operation, and it is a standard movement of actual adjustment based on the principle of convenient operation.

So be sure to remember the main point of the article.

 

If you are looking for eyelash vendors china or lash extension distributor , please contact with us.

The correct posture of the eyelash artist when grafting eyelashes-The choose of Eyelash handling bed and backless chair

 

When grafting eyelashes, is there a standard for the posture of the eyelash decorator, is there a rule to follow, and can the operation be regulated by certain standards? Today we’ll show something that help you a little your daily eyelash works.

Due to the limit of space, we’ll talk in two parts, first is the choose of the main facility in grafting eyelash extensions - The bed for customer and the chair for lash artist.

01. What is proper posture?

Correct posture refers to the posture that does not create a burden on the customer.

The lash artist needs to match the position of the chair and bed, and keep the back straight.

If the posture is not correct, all the positions will be misplaced, and it will cause shoulder pain, back pain and other problems.

 

From the customer's point of view, if you gain weight, the tweezers will be pressed to the lower eyelid, which may cause the eyes to open easily, which may lead to the sensation of glue irritation, causing allergies and other related problems.

Therefore, learning the correct posture is the foundation of an eyelash artist, and developing the correct posture habit is professional quality.

In order not to cause unnecessary trouble, eyelash artist should develop good sitting habits.

02. How to choose eyelash bed and backless chair

The eyelash bed:

Eyelash bed is for customers to lie down, so consider from the perspective of customers' comfort:

First, they will not feel uncomfortable even if they lie down for a long time;

The 2nd, the choice can adjust the bed of subtle height, recommend 180 degrees flat bed.

 (If you use a sofa with an adjustable Angle, it will be difficult to find the correct operating Angle, which may be difficult for the operator.)

Third, choose the right mattress and pillow for the eyelash bed (latex mattress and pillow are recommended).

 

Backless chair:

The chair is used by the lash artist, so it is considered from the perspective of comfort and convenient operation of the lash artist:

First, choose a backless chair;

Second, choose a chair that can be adjusted slightly in height;

Third, when grafting the lower eyelash, slightly adjust the seat higher, it will be easier to operate;

Fourth, the height of the chair is adjusted according to the height of the customer's head and the height of the eyelash artist.

 

It’s necessary to choose the qualified equipment in the shop; it can not only improve the work condition of lash artist, but also enhance customer’s goodwill, and then bring the owner more profits. What’s more, after the shopkeeper did all the preparation, then you guide all the lash artists to obey the correct training process to accomplish the standard posture. In our next article we’ll talk about the correct posture in details.

 

Don’t forget to follow Our Lash to learn more lash skills. We are one of the best lash vendors in China, focus on eyelash extensions wholesale china and 3d silk lashes wholesale.Please let me know if you need any help.

 

 

This is the correct way to open the eyelash glue

 

Many lash artists have a headache about the problem of blocked glue bottles. The glue was used well yesterday, but suddenly blocked the next day.

It's too wasteful to just throw away the glue when there's not much to use.

No matter what brand of eyelash glue you use or what kind of glue bottle you use, today, in order to extend the life of your eyelash glue, be sure to learn the correct way to open your eyelash glue.

 

01. Can the eyelash glue be kept in the refrigerator?

Some people say that glue should not be put in the refrigerator (cold storage), some people say that glue should be put in the refrigerator (cold storage), and even some Japanese professional eyelash teachers say that glue must be kept in the refrigerator (cold storage).

 

So, what should the refrigerator (cold storage) keep the glue in the end?

It has some preconditions.

If you need to use glue daily, or often, then you should not use the refrigerator (refrigerate) for storage.

 

 Because the temperature of the refrigerator is too low, the lash glue taken out of the refrigerator (refrigerated) will lead to dew and moisture inside the glue, and the glue will thicken quickly.

If you repeat this for a few days, the glue will become too thick to use.

 

If you don't need to use eyelash glue as often as possible, you can store it in the refrigerator.

What is the concept?

This is the glue you may need 3 months or more to open the use of the bottle, can be put in the refrigerator (refrigerated).

Also, the next time you're ready to use it, you need to take the glue out of the fridge and leave it in room temperature for at least 48 hours before you open it up and use it.

(The glue bottle is required to be high-purity HDPE material, why will be explained below)

 

 

02. The material of eyelash glue bottle

Eyelash glue bottle must be high-purity HDPE, high-density polypropylene fiber plastic is the best container of eyelashes glue.

 

 

If it is a black plastic bottle, then it is possible that the glue bottle will use more recycled materials, the cost of the bottle is lower, and the shelf life of the glue may not be so long.

If it is a white plastic bottle, then use recycled materials will account for half, the relative ability of the glue will be slightly better.

Therefore, the best bottle for keeping lashes glue is a transparent bottle, as it can't be made from recycled materials. (Transparent bottles are usually high-purity HDPE)

03. The proper way to open eyelash glue

 

The service life of eyelash glue can be extended by requiring the eyelash artist to open and close the glue correctly and in a standard way.

Preparation:

 

1 bottle of eyelash glue;

Square paper (A4 cut paper)

The correct steps are shown below:

 

Step 1: Shake the new glue from side to side 90 times the first time you open it. Shake it 60 times a day for the second time.

 (Do not apply too much force to prevent the glue from running to the top of the bottle)

Step 2: Tilt the bottle at a 45 degree Angle and slowly lift the cap.

Step 3: Put the glue mouth down and drop the glue on the professional glue paper vertically.

Step 4: Return the bottle to a 45-degree Angle and gently squeeze the air out of the bottle until the glue stops overflowing.

Then use A4 paper cut into a square piece of paper (do not use napkins) to wipe the glue bottle mouth, and make sure there is no residual glue inside the bottle cap. (If there is glue residue in the bottle cap, please wipe it clean and then close it tightly.)

Step 5: Tighten the cap and make sure the cap is screwed to the bottom. The steel needle in the cap does not react with glue, which can ensure that the glue mouth is not blocked.

Step 6: The eyelash glue must be stored vertically.

If used frequently, store vertically in an airtight aluminum foil bag at room temperature. (If the glue is solvent, the manufacturer will equip the aluminum foil bag with a desiccant.)

 

Strictly follow the above steps to open and close the glue, which can not only slow down the aging of the glue, but also maintain the consistency of the glue and the service life of the plastic bottle.

 

This is Our Lash, one of best eyelash vendors in China. If you want create your own strip lashes or lash extensions. You could contact with us: www.ourlash.com.

After eyelash grafting, why should dry eyelashes with a hair dryer?

 

 

01.   Case sharing

 

Before I came up with this topic, I talked to four shopkeepers of Eyelash, asking whether there were any abnormal phenomena in the process of blow-drying eyelashes for customers. Here, I would like to share two cases of the same use of hair dryer to blow eyelashes.

 A:

After a customer grafting, I comb and manage her eyelashes according to the normal process. When I was ready to blow the customer's eyelashes, the customer said, "It has taken so long to connect the lashes and comb, can it be done without blowing?"

 I said, "If you don't dry your eyelashes, you might smoke your eyes."

The customer said that she did not feel smoky eyes, now to the point of something hurry to go, do not need to blow.

And then I couldn't insist and just rip off the tape, and the customer left.

The results...

The same evening the customer complained that his eyes felt a little smoky and that the whites of her eyes were slightly red.

B:

I was complained by a customer, so I remember it better.

One of my grafted customers found his left eye glued together 2 days later and came to the store to complain. Later, it was found out that the reason was that I didn't dry left and right eyelashes according to the procedure.

When I was done, I thought I only needed to blow on one eye.

Because I grafted the left eye first, then the right eye, and by the time I was ready to blow the right eye, the left eye was dry, and I thought I didn't need to blow dry the left eye at all.

02.   Why blow-dry eyelashes?

 

Because when blowing, can let the air flow, will bring the moisture in the air, accelerate the eyelash glue surface early curing, shorten curing time of glue, is to some extent, reduce the risk of eyelash falls (increase the firmness), on the surface of solidified over, the heat dissipation is not so obvious, reduce the risk of ocular thermal reaction.

The blow-dry eyelash glue is for the follow-up inspection of eyelash adhesion. The surface solidification of a lot of glue is incomplete during your grafting process. The correct step should be blown first, and then check adhesion, because in the process of blowing, the surface of the glue is not completely cured eyelashes will adhere to each other.

This is the example of the shopkeeper B in the case mentioned above. The left eye lashes glue was not dried, and the customer walked out of the store directly. As soon as he blinked and blew his eyelash, the eyelash adhesion appeared.

 

Remember: Dry the lashes before checking can make lash extensions not stick together truly.

 

 

03. Why use a hair dryer to dry your eyelashes?

To blow away the albino produced during curing.

 Cyanoacrylate system eyelash glue will produce albino during the curing process, if these albino accumulation, the eyes will produce a strong irritation, and cause allergies.

There are three kinds of tools commonly used in eyelash drying shop: mini hand-held fan, hair dryer for grafting eyelashes, and ordinary hair dryer.

Mini-handheld fans may not be able to completely blow albino clean. In addition, if you don't blow for long enough, it can also cause uncleanness.

The hair dryer specially for grafted eyelashes, which is advertised as a professional blow for your eyelashes, doesn't actually blow up any of the eyelash glue, let alone completely clean the albino.

 Ordinary hair dryer, with the power of hair dryer, using cold air function, 5 minutes can be more thoroughly blow clean albino.

 

This is Our Lash, a professional lashes manufacturer of eyelash tray wholesale & false lashes, and one of top private label lash suppliers .

How to let your customer accept charges by single removal

 Most eyelash shops promise to repair eyelashes for free within a few days after they have been grafted. Depending on the feedback from different shopkeepers, it is usually 1-2 weeks.

So a lot of customers will secretly move the time later, so... Basic equal to re-grafting once, as the eyelash shop it’ll be a lost.

According to the experience shared by one of our customers, they changed to free repair within one week at the beginning, and then began to charge by root instead of providing free repair. The repair price is $2 per piece.

At that time, there was a great sense of gap and rebelliousness among customers, and the reaction was much larger than expected.

Therefore, they found two types of customers for in-depth communication. One type was 3 customers (members) who responded greatly; the other category is loyal customers (members) 3 people.

They focused on the feedback of the problem is: some customers are vague about the concept of eyelash repair, just think that the replacement of the eyelash on the lost, which saves time and effort, does not cause much burden to the store;

Another part of customers have no concept of compensation, only know that it is a time-saving and labor-saving thing, and will not consume any time.

 

In last articles Our Lash shared about how to persuade your customer in your technique. Today let’s learn how to persuade your customer in your communication.

Customer persuasion

Why do you charge for repairs?

Answer: Dear customer, we do not only help you repair, but adjust and add. Due to the natural growth cycle of its own eyelashes, some of the grafted eyelashes may grow, which will make the eyelashes look irregular and unattractive. Therefore, it is necessary to conduct a single removal.

First of all, why do you want to unload a single root?

This is for the sake of the health of your eyelashes. When a single eyelash is removed, the false eyelashes should be removed first, and then the aging colloid on true lashes should be removed.

On the one hand, it can prevent aging glue from damaging its own eyelashes. On the other hand, it will be more firm to graft other lengths of false eyelash after removal.

  

Second, please take a look at our standard procedure for single root removal, which is divided into 11 steps in total (see the above operation procedure for the specific content in last article).

This is why I always emphasize to you that you should not tear the false eyelashes directly, as it is easy to hurt your eyelashes. The true eyelashes may be directly pulled out. Even if the false eyelashes are only pulled off, the glue residue will age and damage the true eyelashes.

In fact, we are not repair, but adjust and add species, is to ensure the health and firmness of the foundation, so that your eyelashes look better, maintain more lasting.

 

After slowly education, after listening to the introduction, the customer readily accepted the adjustment and addition to charge for this matter (it is not recommended to say that it is repair).

With the standard single root removal process and the dialogue template, each beauty cash shop owner, according to the actual situation of their shop to adjust, convince customers and really pay for the single root removal, at the same time for the future single root charge to lay the foundation.

 

OURLASH is one of the best lash vendors for eyelash extensions wholesale Korean & 3d silk lashes wholesale and other kinds of lashes. Please contact with us if you need samples or informatio

Learn the single root removal technique in 11 steps

 

Many shop owners will ask, "If I have to charge by the roots, how can I get my customers to accept it?"

I would like to write another article on the topic of eyelash grafting, which has changed from a single fee to a per-root fee. But before we can make the transition, we need to learn a new skill and do some mental preparation for our customers.

This skill is called a single root dismount, and it is a charged single root dismount. Customers are going to think you're crazy. You're going to think I'm crazy. Yes, we just want to do something crazy to show our customers that we are a healthy and professional eyelash shop.

Why do you want to remove a single root?

We can try to introduce the standard single root removal process and the concept of repair to customers (repairing eyelashes does not mean directly grafting eyelashes on empty eyelashes).

First of all, we have to tell the customer: why to remove a single root?

Two key words: health + firmness

The first is health. A single grafted eyelash can generally remain 30-40 days without falling off or becoming cocked up, so the false eyelashes are removed first, and then the aging colloids on the real eyelashes are removed. (Tearing false eyelashes directly will harm their own eyelashes, which is very unhealthy)

Second, it is firmness. After removing the residual colloid on the real eyelashes, it can ensure that the second grafting is relatively firm and can be maintained for a longer time.

Cue: prohibit tearing false eyelash directly, can harming oneself eyelash on one hand, can remaining colloid on the other hand, and bringing about second grafting is not firm.

Steps for single root removal

Preparation:

Round head cotton swab number;

1 small cotton swab;

Removal gel;

Eyelash cleaning liquid;

High quality tape for eyes;

3M medical waterproof tape;

Professional hand sanitizing lotion

 

Step 1: extrude the gel onto the jade pieces

Step 2: Use a small cotton swab to pick out eyelashes, round head cotton swab below, ready to remove

Step 3: The eyelash originally grafted at 1.5mm has been grown long to 3-4mm. The connection of true and false eyelashes is placed in the middle of the round head cotton swab

Step 5: Apply gel to the junction between real and false eyelashes, and leave for a few seconds until the glue turns from black to transparent

Step 6: Gently push the false eyelash (the customer does not feel the strength), starting from the true and false connection, and then use a small swab to reach the false eyelash

Step 7: Use the remaining gel from a small cotton swab to gently slide the real lashes to remove any residual glue

Step 8: Turn the swab at a 45-degree Angle, turning the used side to the front

Step 9: Dry wipe your eyelashes with a second round-tipped cotton swab (wipe off any remaining gel)

Step 10: Spray the third and fourth round tip cotton swabs with the eyelash primer.

Step 11: after removed clean eyelashes, wipe with pre-treatment liquid, prepare for subsequent grafting

 

When customers see this standard single root removal process, they will be conquered by our professional degree, because we really serve her from the perspective of health, rather than simply charging for the sake of charging.

 

 

This is Our Lash, one of best lash vendors of bulk eyelashes for eyelash extensions & 3D lashes.