Whether it is a store member
or a non-member (it may be the first time to the store, or it may be the second
or multiple times to the store), after the service, the last step of the work,
namely the checkout process, is very important. If a customer feels
uncomfortable at the final checkout, she may pay reluctantly and not come back
again.
Today Our Lash talk about what details should we
pay attention to about the checkout?
1. The
hygiene condition of the checkout
The general lashes shop may
not have a special cashier, and even if there is a cashier, the cashier is
surrounded by wires, things messy and express packages piled up. Such a
situation will make customers feel that the shop is not standard, and their
trust in the shop will be correspondingly reduced.
Especially for first-time
customers, the experience of eyelash extension grafting is quite good, but she
may feel that it is far from the online comments when she sees the chaotic
cashier desk, she may not come again next time.
So in addition to ensuring
cleanliness and tidiness, do not put out sundries unrelated to work as far as
possible, put items in an orderly manner, arrange documents into drawers, and
receive staff lockers by express delivery in time. It is also recommended to
replace the broken marker pen or a calculator with incomplete keys… such old
things in time.
2. The
speed and efficiency of the cashier system
It is often seen that coffee
shops or catering points queue to pay the bill. This queuing effect can play a
good communication effect for catering shops, but it is not suitable for beauty
shops.
Generally, it takes 1-2 hours
for eyelashes to be grafted. After such a long time, if customers are kept
waiting for payment due to the speed and efficiency of the cashier system, they
will feel uncomfortable or the efficiency of the shop is low.
As a beauty store, on the one
hand to find a way to use a good cashier system; On the other hand, every shop
assistant should be trained very skilled in cashier operation.
3.
Cashier's service attitude and process
Regardless of the amount, as a
shop assistant, you should always smile and be enthusiastic at the cashier's
table.
After confirming the final
amount with the customer, ask the customer how to pay. If the customer use a
credit card, the clerk needs to take the customer's card with both hands,
circle the amount with a pen on the printed POS list, ask the customer to
confirm again, and ask the customer to sign.
If the customer's bank card
balance is not enough, it is best not to say that the balance is insufficient,
but to say that this bank is out of service currently, can you change a bank
card?
If it is cash, the clerk needs
to catch it with both hands, and then spread it on the table separately,
confirm with the customer on the spot, if necessary, explain the balance of the
stored value card and reminder of coupon expiration to the member customer.
4. Giveaways after the cash
register
After the cashier is finished,
the shop can give some gifts to the customers if they want to, such as a $30
voucher or a small gift box. The customers will feel very happy when they
receive this small gift after paying the money, and at the same time, they will
have inexplicably good feelings for the shop.
5. Escort customers out the
door
After completing all of the
above steps, the clerk needs to step out of the cashier, follow the customer,
or get ahead of the customer to open the door for the customer, escort the
customer out, and then bow to the customer and say, "Thank you for coming,
welcome to come again."
Customer's first impression
and favorable impression will improve, and performance will naturally improve.
If you need eyelash extensions wholesale, please contact with Our Lash.
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