80% of customers don't know exactly what your store offers

 

This is Our Lash .

According to the 80-20 law, 80% of the sales revenue of the store is contributed by 20% of the loyal members. The remaining 80% of your customers may not know exactly what you have in store. Therefore, as a manicurist and eyelash technician of the store, they have to repeatedly tell 80% of the customers that there is ABCDE… these services in the store.

The so-called extreme, is to do simple things repeatedly, again and again, take the trouble to do.

It's not about trying to please your customers

It's not about pushing a stored value card to a customer

It's not about dealing with the negative.

It's just for you to tell the customer what's on offer in the store

Is this difficult? I think the difficulty factor is almost zero.

So, if you're a newbie, bad at communication, and afraid to push the member card, be brave enough to do this simple thing.

 

A case study from a store:

Today, I did an LCN nail-top care, and I am glad that the first time I guided the customer to do high levels care, it was successful. Originally it was just a simple repair, I briefly introduced several packages of nail care, and the customer agreed without saying much, so I understood that some products should be brave to introduce, and some customers do not do it just because they do not know that there is such a project.

This is a beginner's attempt.

Summary of successful experience, on the one hand, can increase confidence; On the other hand, you can reflect on yourself.

Here's another example

If your shop has manicure, eyelash, hair removal and other projects, when a novice (may be a manicurist, may be an eyelashes artist) does not know what to say when serving customers, at this time you can introduce the shop's nail set, eyelash set, hair removal activities, maybe customers will be interested in which project.

What if the customer is interested and the novice can't talk? Simple, look for store manager or store senior shop assistant to communicate.

That's the opportunity to sell.

"From the perspective of the store, we always suspect that novices do not know how to communicate and sell; Standing in the perspective of a novice, I always feel that I don't know how to find a topic, then today's theme is to tell you a simple truth: do simple things repeatedly, do them again and again, is to do things to the extreme.

This will improve the communication and sales of the store.

Also if you’re the owner of store, please also remember that 80% of the customers may not know what your store offers, so there should be an obvious advertising board showing all of the services you offer, then even the employees didn’t introduce well, customer still know you can do that.

 

OURLASH is an eyelash extension suppliers korea , and a false eyelash manufacturer . Let me know if you need any help.