How to make the clients feel you are professional

 

Grafting eyelash is becoming more and more popular now days, with more and more lash artists and lash salons the competition is ever since. So in grafted eyelashes, how to better communicate with customers, reflect you’re professional and considerate?

Collect the following tips on communication skills, very practical!

Special inquiries - Ask customers the following questions to improve your professionalism:

1. Is there any allergy in the eyes and surrounding skin?  (If so, it needs to be postponed)

2. Have you had surgery to correct your vision within 6 months?  (If so, it needs to be postponed)

3. Have you had double eyelid surgery or other surgery within 6 months? (If so, it needs to be postponed)

In addition, you can also introduce the brand and the advantages of the product. (After medical professional anti-virus, safety, and health, professional)

Show your professionalism in prepare:

1. If the customer wears contact lenses, it is suggested that she remove them, because wearing contact lenses is more likely to be stimulated by the potion, which is easy to shed tears and affects the grafting effect.

2. According to the customer's eye shape and the condition of the eyelash itself, the eyelash artist should give a professional design scheme in combination with the customer's preferences. (Confident, sincere, must stand in the customer's perspective, for the sake of customers!)

3. Remind the guests not to open their eyes during the grafting process, the mobile phone had better be turned to silent, and the phone had better not be answered during the grafting process.

4. Remind the customer that if there is any discomfort during the grafting process, it is necessary to inform the eyelash therapist in time.

Tips: In the process of conversation, we should use more sincere tone, professional terms, and make corresponding adjustments according to customers' preferences and occupations, so as to gradually establish customers' trust for you!

In the grafting

Ask if the customer has any eye problems, and try not to talk to the customer at other times. Put on some music or aromatherapy if the store environment allows. Ensure the customer's mood relaxed, the grafting process is pleasant. So she'll come back a second time.

Tips: do not push cards, sell products at this time, so that there will be no marketing effect, but also increase the customer's resistance!

After grafting

1. To introduce the maintenance skills after grafting eyelashes for customers in detail. If possible, print maintenance information out and send to customers, will be more professional.

2. After eyelash grafting, you can offer to take photos for customers. Of course, it will be more thoughtful to prepare some self-portrait props! Customers will be more satisfied with the effect of eyelashes!

3. This time is a good time to push cards and push products, you can recommend the most favorable card activities or set of products to customers, the effect will be much better!

 

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