Without further ado, let's take a look at
five questions that can quickly improve your business.
01.
Confirm if the customer currently has eyelashes grafted
If the answer was yes, then you need booked
20 minutes longer for this customer.
If the eyelashes are grafted in the store,
the style and model of the eyelashes grafted last time can be inquired according
to the customer's name or phone number information. The purpose is that after
the customer arrives at the store according to the appointment time, the
eyelash therapist can naturally tell the customer's name and the type of
eyelashes that the customer likes.
This can give customers a sense of
intimacy, and the eyelash therapist is as familiar as friends.
If customers with eyelash extensions but
not grated in this store, the phone to make 2 points to inform: first, remove
the need to charge;
The second is because grafting way is
different, the glue that uses is different and the discharge that uses divides
paste is different, it might need longer for the process than usual.
After this kind of customer to the
store, it is particularly important to check her eyelashes grafted in other
stores. If there is a serious problem with the method of eyelash grafting in
the store, it is suggested to take photos and leave files as the material for
educating employees or customers.
02. Make
sure if the customer comes into the store wearing makeup.
Ask customers if they have makeup on their
eyes and if they have curled their eyelashes.
If she have makeup, you need to do the
following processing: first, she can go to the store to remove it, and you need
introduce what brand of makeup remover products are provided in the store (it
is recommended to use well-known brands);
Second, suggest customers to the store
before their own makeup.
What needs to remind is: after grafting
eyelash 6-8 hours cannot wash a face, the color makeup of eye department or
powder can affect the firm degree of colloid.
If customers need to attend important
occasions after grafting, the store can provide cosmetics.
Color makeup brand suggests using
well-known brand as well. (There is no need to consider the cost of such a set
because it will be available in stores for years.)
03.
Confirm if the customer is wearing contact lenses
Contact lenses should be
removed when eyelashes are grafted. Try not to wear contact lenses for 6 hours after
grafting.
Therefore, customers need to be reminded to
wear the frame glasses to the store for eyelash grafting.
If the customer does not bring a frame
mirror, the store needs to prepare a disposable contact lens case and contact
lens solution.
04. Determine
if the customer has any eye problems or allergies
To avoid other problems,
customers with or suspected eye problems should be refused eyelash grafts.
In order to ensure the health and hygiene
of eyelash artists and other customers, customers with eye infections should be
completely refused eyelash grafting.
In addition, eyelashes cannot be grafted on
customers who have undergone laser eye surgery, plastic eye surgery, or have
irritated or swollen eyelids.
05.
Confirm customers' living arrangements after eyelash grafting
After grafting is not allowed to wash
your face and take a bath within 6 hours, exercise and sweat will increase the
burden of eyelash glue, sauna and face steaming are not allowed within 3 days.
Although there is no magnetic reaction in
the glue, in order to avoid affecting the normal diagnosis such as MRI, it can
be suggested that customers change the original plan after grafting, or
postpone the time of grafting eyelashes, so as to truly consider for customers.
"Whether you have eyelashes
grafted, whether you take makeup to the store, whether you wear contact lenses,
whether you have eye conditions or allergies, whether you have sauna
arrangements...
In addition to the basic reservation
questions, keep these five questions in mind and ask them one by one when you
receive a customer's call.
This is OUR
LASH , a professional eyelash
extensions wholesale korean supplier and private
label lash suppliers . Please let me know if you need any help.